We hope that you never experience or ever need to make a complaint about your Mortgage Consultant, but here's what you need to do.

You can either: Fill out the form, Write to us, Telephone, or Email us, and we'll contact you.

Shawshank FS Ltd

Complaints Department
3 Brecken Court
Cambridgeshire
PE7 8PN

Tel: 01733 243782

We aim to settle your complaint in a timely fashion manner.

If we are unable to reconcile your complaint with us, you may be referred to the Financial Ombudsman Service at www.financial-ombudsman.org.uk