We put our heart and soul into achieving your goal, leaving no stone unturned when it comes to making big financial decisions.. We constantly look to improve and update our approach handling to new and existing clients,.

 

Our standards are just the beginning, and more will be added as we go along. Our regulator, The Financial Conduct Authority, has raised the bar. That’s ok, we’ve always delivered outstanding service to all our clients and new ones. This should come naturally to any person or corporation. It is you, we put on centre stage, not the bank.

 

ANNUAL ASSESSMENT

Once we have assessed your circumstances, and we’ve explained the process involved, not to mention the after-service. We reach out to you annually or before/after, and certainly at least 6 months before your current mortgage deal ends. We aim to save you money or make it and certainly not waste it.

 

FAIR VALUE

Our service fee is not hidden, it’s explained during our initial discussion and is clearly shown on our Welcome Pack. Our fee is professionalism from the moment we represent you. It’s one of your biggest financial commitments to make during your lifetime, a service fee that’s worth it with quality advice.

 

EVERYBODY BENEFITS

You also become part of our ever-growing ‘Lifetime Mortgage Membership’ program, where you save £000s with an added layer of protection. There are no joining fees, exit fees, and certainly no obligation to take upon our recommendations, just big savings for a lifetime. Don’t lose out, join us today.

 

COMMISSION

Once we represent you and completed your mortgage application with us, we do receive a procuration fee from the lender and/or insurance provider. This is clearly shown in all illustrations given and explained to you.

 

COMMUNICATION

From time to time, we will reach out to you, if there are any changes in your life that may have happened (good or bad), or maybe a new family member has arrived, or change of job or wish to buy another home. We’re here to help, it’s what Rockstar Mortgages does best. That’s why we have a ‘Certificate of Excellence’ giving you the assurance of quality advice from a fully registered and qualified staff.

 

CERTIFICATE OF EXCELLENCE

Did you know Rockstar Mortgages was awarded a ‘Certificate of Excellence’ by a major fintech company called Bark? This is something that we don’t pay for, you have to Earn It.

 

QUALIFICATIONS

Our consultants are fully registered with the industry regulator, trained, and fully qualified to give professional mortgage advice.

 

DUPLICATION

Once you have instructed us to be your consultant, no duplication is involved in documents or questions. This allows you to carry on what you do best.

 

JARGON

We aim not to speak it, we explain and respect if you have experience or not and certainly not be judged if it's been a while for you. We value all existing and new clients. In fact, we encourage all to involve a family member or a trusted friend to help you along with your decision.

 

CONTACT US

We are here for you and can be reached via Telephone, Email arrange video call, or you can now set up an appointment via our Diary at a time and day that suits you best

 

SMEs to Large Corporate companies

Our service to your employees costs nothing to your fellow employees once they have registered with our ‘Mortgage Services’ program, and comes with an added layer of protection, knowing your staff members are being professionally managed by a registered qualified consultant.  A happy client is a happy employee, and we also care about their well-being. We put Consumer Duty and Treat all Customers Fairly, regardless.